Order support and returns at Honor Roll Awards

What should a school do when a student's award is wrong?

An engraved award belongs to one student, which means a wrong one cannot go to another class or sit in a cupboard for next year. Start with the proof the school signed. When a trophy comes out of the carton chipped, or a student's line does not match that signed proof, message Honor Roll Awards the same school day and quote your order reference. For a school that is unhappy with what it received, the approved policy further down this page states a 100% satisfaction refund. Tell us the assembly date and the homeroom involved.

What does the office send when reporting a problem award?

Your order reference, plus the school and campus named on the quote.
The homeroom, the award category and the student's line exactly as it was engraved.
One photo showing the whole award and one close enough to read, with the inner carton if it arrived damaged.
The same student's row copied from the proof the school signed, so both versions sit together.
The assembly date, and whether the student has already been handed the piece.

Order terms for school achievement awards

Before accepting: Your school achievement awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Honor Roll Awards promptly with the order reference, the affected school achievement awards, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “School” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Honor Roll Awards explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Honor Roll Awards piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Student Achievement Award: Student, Recognition, School and Year lines
Academic Achievement Trophy: Student, Award, Subject, School and Year lines
Honor Roll & Principal's Award Plaque: Student, Recognition, Term and School lines
Perfect Attendance Plaque: Student, Recognition, Period and School lines
Most Improved Student Award: Student, Recognition, Class, School and Year lines
Graduation & Senior Superlative Plaque: Student, Milestone, Recognition and School lines
Club & Team Photo Plaque: Club, Project, Caption and School year lines
Subject Excellence Acrylic Award: Student, Subject, Recognition, School and Year lines
Full-Color Year-End Awards Poster Package: Event, School, Recognition and Year lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Honor Roll Awards about your order.

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Honor Roll Awards